1. What type of internet Connection do you use - is it Dial Up / High Speed?
2. Does this computer use a Wired or Wireless Connection?
3. Did you contact ISP before calling DELL?
4. Let's check the IP address of the Computer?.
(Start->Run->IPCONFIG)
5. Did you perform any troubleshooting step before calling DELL?
6. Are you able to Browse using any other computer at your place?
7. What browser do you use ? - Internet Explorer?
8. Do you Know the Version of the internet Explorer you use?
9. Are you able to Check your Emails using Outlook / Outlook Express ?
10. What is the Security Software installed in the Computer?
2. Does this computer use a Wired or Wireless Connection?
3. Did you contact ISP before calling DELL?
4. Let's check the IP address of the Computer?.
(Start->Run->IPCONFIG)
5. Did you perform any troubleshooting step before calling DELL?
6. Are you able to Browse using any other computer at your place?
7. What browser do you use ? - Internet Explorer?
8. Do you Know the Version of the internet Explorer you use?
9. Are you able to Check your Emails using Outlook / Outlook Express ?
10. What is the Security Software installed in the Computer?
